Team Effectiveness Survey (T.E.S.)
The team effectiveness survey gathers anonymous data about the team and individual member's current performance. It is a straightforward yet powerful tool to measure the current state of the environment and to decide upon a clear plan of action to vastly improve direction, vision and development of the team and leads to increased performance levels.
Without conducting a structured analysis of the present state, organisations are unable to understand their major performance issues and what specific performance goals they wish to move towards. The organisation may then remain 'in the problem' and focused on what they want to move away from, rather than proactively focusing on their desired outcomes.
When the TES is complete, the data is collated, analysed and consolidated into fact based information.
The findings are presented to and reviewed with the team members and personal feedback is given and received by each team member in a carefully facilitated offsite meeting.
Before team members give individual feedback to one another, they are provided with essential tips and techniques on how to give and receive constructive feedback.
"71% of top performers who received regular feedback were likely to stay on the job, versus 43% who didn't receive it" Watson Wyatt Worldwide, 2005
The process we call 'feed-forward' provides employees with the direction and motivation to change their behaviour, or to continue their performance with increased confidence.
"Promotions and pay rises are no longer granted to workers solely based on years of service. Performance has become the catalyst for getting ahead in most companies. As employees see this, they naturally want to know how they are doing……. In surveying what employees in American Express want most from their employer, the number one desire at 46% was personal feedback. This compares to 32% who said they most wanted financial rewards." American Express all employee survey, reported in USA today, 1998.
Leaders who create an environment of open, honest communication and who provide regular, constructive feedback, create opportunities for their employees to grow, perform better and make positive contributions to the entire organisation.
Proven Results from the Team and Client Surveys
- Increases teamwork and encourages open and honest team feedback, resulting in more collaborative decisions. It aligns all team members to work towards the same goals and helps build on each other's strengths, increasing the efficient functioning and performance of the team.
- Eliminates communication barriers, confrontation and the unspoken issues that exist in organisations, departments and functions. Results in increased awareness of others' needs and higher levels of employee and organisational productivity.
- Increases employee and customer satisfaction and measures the increase in satisfaction year on year.
- Builds a common language, a stronger platform to work from and a more impactful, consistent leadership team with clearer direction.
- Develops a process of fact based information with clear indicators of individual and team growth, improving on key development areas that need addressing.
- Improves the working environment by understanding the current climate of the organisation and what areas to action for improvement. This process helps give clear, tangible goals of the organisational, team and departmental needs.
- Gives employees direct feedback on what they need to be responsible for, resulting in increased self leadership.
- Feedback is an excellent means to give employees direction and help them be more successful at what they do. The more feedback employees receive the more receptive they become to feedback and the more they ask for feedback.
- By focusing on the team dynamics, leaders are not only increasing their productivity, all team members give more, increasing the overall performance of the organisation.
- Increases retention rates, as employees know what direction they need to take and have a clearer direction of what is expected of them.